Shipping policy

Last updated: 17 September 2026

Duvenna is a trading name of Ecpro Brand Ltd (company number 13017691), International House, 12 Constance Street, London E16 2DQ, United Kingdom. This policy explains where we deliver, how long it takes and how to track your order.

On this page: Where we deliver · Delivery cost · Processing and delivery times · Tracking your order · Delivery address and missed deliveries · Damaged or missing parcels · Contact

1. Where we deliver

We currently deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). Deliveries to the Channel Islands, the Isle of Man, BFPO addresses and outside the UK are not available at the moment.

2. Delivery cost

Tracked UK delivery is free on every order. There is no minimum spend.

3. Processing and delivery times

• Processing: orders are dispatched within 2–3 working days (Monday to Friday, excluding UK bank holidays).
• Delivery: orders are usually delivered within 5–7 working days after dispatch, by tracked service. Delivery is confirmed at checkout.
• Estimates are not guarantees. Deliveries can occasionally take longer during busy periods, bad weather or courier disruption. If your order has not arrived within 12 working days of dispatch, contact us and we will chase it for you.

4. Tracking your order

Every order is sent by a tracked service. You receive an order confirmation by email as soon as you order, a dispatch email with your tracking link when the parcel is on its way, and delivery updates from dispatch to your door. You can also follow your order from the link in your confirmation email.

5. Delivery address and missed deliveries

• Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away; we can update the address until the order has been dispatched.
• If nobody is in, the courier will leave a card or a notification with the options to rearrange delivery or collect the parcel. Parcels that are returned to us as undeliverable are refunded minus any return carriage cost charged by the courier, or re-sent on request.

6. Damaged or missing parcels

If your parcel arrives damaged, or the tracking shows it as delivered but you have not received it, contact us within 7 days of the delivery date with your order number. We will investigate with the courier and send a replacement or refund you in full. See our Refund & Returns Policy for damaged or incorrect items.

7. Contact

Ecpro Brand Ltd (trading as Duvenna) · Company number 13017691
International House, 12 Constance Street, London E16 2DQ, United Kingdom
Email: info@duvenna.com