Refund policy

Last updated: 17 September 2026

Duvenna is a trading name of Ecpro Brand Ltd (company number 13017691), International House, 12 Constance Street, London E16 2DQ, United Kingdom. This policy explains our 100-night trial, how returns work and when refunds are made. It applies alongside your statutory rights as a UK consumer, which are not affected.

On this page: The 100-night trial · Returning your duvet · Pillowcases bought on their own · Changing your mind before delivery · Damaged, faulty or incorrect items · Refunds · Contact

1. The 100-night trial

Every Duvenna Coverless Duvet comes with a 100-night trial. Sleep under it, wash it, live with it. If it isn't right for you within 100 nights of delivery, tell us and we will arrange a return and a refund.

• The trial runs for 100 nights from the day your order is delivered.
• It covers the Duvenna Coverless Duvet in every size and colour, and the Matching Pillowcases included free with a duvet.
• One trial return per household. The trial is for genuinely trying the duvet, not for repeated purchases and returns.
• To start a return, email info@duvenna.com or use the contact page with your order number. We reply within one working day with the return instructions and address.

2. Returning your duvet

• Please wash the duvet before returning it (40°C, gentle cycle, on its own) and send it back in suitable packaging. Returned bedding is not resold.
• We ask you to use a tracked service and keep proof of postage. Unless the item is faulty or we sent the wrong item, the cost of return postage is yours.
• Once your return is received and checked we refund the full purchase price of the returned items, including any original standard delivery charge where the whole order is returned, to your original payment method within 14 days of receiving the return.

3. Pillowcases bought on their own

For hygiene reasons, pillowcases bought on their own can be returned within 14 days of delivery if they are unused, unwashed and in their original packaging. Pillowcases included free with a duvet are covered by the duvet's 100-night trial.

4. Changing your mind before delivery

Under the Consumer Contracts Regulations 2013 you can cancel your order at any time up to 14 days after delivery for any reason. If your order has not yet been dispatched, email us and we will cancel it and refund you in full straight away. If it has already been dispatched, follow the return process above.

5. Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us within 30 days of delivery with your order number and a photo. We will send a replacement or a full refund, and we cover the cost of the return. Under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund for goods that are not of satisfactory quality, not as described or not fit for purpose.

6. Refunds

• Refunds go back to the payment method used for the order (card, Apple Pay, Google Pay, Shop Pay or Klarna). Klarna refunds are applied to your Klarna plan.
• We process refunds within 14 days of receiving the returned item, or within 14 days of your cancellation if the order had not been dispatched. Your bank or provider may take a few more days to show it.
• If you keep part of an order (for example the free pillowcases, or one duvet from a Duvet Duo), the refund is the price paid minus the standard price of the items you keep.

7. Contact

Ecpro Brand Ltd (trading as Duvenna) · Company number 13017691
International House, 12 Constance Street, London E16 2DQ, United Kingdom
Email: info@duvenna.com